Support

Questions about setup, billing or your data? Write to us.

Email

support@novasis.tr

Data requests

To access, correct or delete personal data, email the same address. We reply within 30 days. See the privacy policy.

Before you write

Include your store address (your-store.myshopify.com) and a short description of the problem. For billing questions, mention the plan name. We usually reply within one business day.

Meta and WhatsApp

Message fees, number verification and template approvals are handled by Meta. If WhatsApp shows a status you do not understand, send us a screenshot and we will help.